Refund & Cancellation Policy

1. Scope

This policy covers three kinds of purchase, and the treatment differs between them.

• Professional services — one-off compliance engagements such as GST returns, income tax filings, ROC filings, and company or LLP registration.
• Platform subscriptions — recurring access to the SimplBizz software modules included in your plan.
• Consultations — paid advisory sessions booked for a specific time slot.

2. Professional services

Because these engagements consume professional time from the moment work begins, refunds depend on how far the work has progressed.

• Before work has commenced — a full refund, less any payment gateway charges that are non-recoverable.
• After work has commenced but before submission — a partial refund reflecting the work already performed. We will set out the basis of the calculation when you request cancellation.
• After a return, application or registration has been submitted to a statutory authority — no refund, as the service has been delivered.
• Government fees, statutory charges and third-party costs already paid on your behalf are never refundable, regardless of stage.

3. Platform subscriptions

You may cancel a subscription at any time. Cancellation stops future renewals; it does not retroactively refund the period already in progress.

Access continues until the end of the billing period you have paid for. We do not pro-rate partial months or partial years.

If you are charged after cancelling, or charged twice for the same period, contact us and we will refund the incorrect charge in full.

4. Consultations

Consultation bookings reserve a specific slot in a professional's calendar, so the notice period matters.

• Cancelled or rescheduled at least 24 hours before the slot — full refund, or a free reschedule.
• Cancelled less than 24 hours before the slot — no refund, as the slot can no longer be reallocated.
• Missed without notice — no refund.
• Cancelled by us, or where the professional is unavailable — full refund or a reschedule, at your choice.

5. Where we will always refund in full

Regardless of the categories above, we refund in full where the fault is ours.

• A duplicate payment, or a payment debited without a corresponding order.
• A service you were charged for that we are unable to deliver.
• A demonstrable error on our part that makes the delivered service unusable and that we cannot put right.

6. How to request a refund

Email info@simplbizz.com from the address registered on your account, or call us, quoting your order or payment reference and the reason for the request.

We acknowledge refund requests within 2 working days and tell you the outcome, with reasons, within 7 working days.

7. How refunds are paid

Approved refunds are credited to the original payment method through our payment gateway. We do not refund to a different account or by any other route.

Once we initiate a refund, it is typically credited within 5 to 10 working days, depending on your bank or card issuer. That timeline is set by them, not by us.

8. Chargebacks

If you believe a charge is incorrect, please contact us first. Raising a chargeback before contacting us delays resolution, because the funds are then held by the payment network until the dispute is decided.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. The policy in force at the time of your purchase is the one that applies to it.